Creating a Ticket

Created by Moshe Hodges, Modified on Fri, 23 Sep, 2022 at 1:41 PM by Moshe Hodges

Users can create a ticket by emailing techhelp@goshenschools.org from their @goshenschools.org email or staff Gmail @staff.goshenschools.org

Please describe the issue/request in as much detail as you can. Please also include your name and/or students name, the school and room, and a time that would work best for a technician to work on the issue.

Creating a Freshdesk Ticket

Step 1: Click on Submit a ticket

Click on the Submit a Ticket button in either the top right or the card in the middle of the screen

Step 2: Fill out your email@goshenschools.org

In the field "Goshen Schools Email" please include your @goshenschools.org email to ensure a timely response.

Step 2: Add a Subject

In the "Subject" field include a brief summary of the issue in just a couple words.

Step 4: Describe the Issue

In the "Description" field please describe the issue/request in as much detail as you can. Please also include your name and/or students name, the school and room number, day and times that would work best for a technician to work on the issue.