Users can create a ticket by emailing techhelp@goshenschools.org from their @goshenschools.org email or staff Gmail @staff.goshenschools.org

Creating a Freshdesk Ticket

Step 1: Click on Submit a ticket

• Click on the Submit a Ticket button in either the top right or the card in the middle of the screen

Step 2: Fill out your email@goshenschools.org

• In the field "Goshen Schools Email" please include your @goshenschools.org email to ensure a timely response. 

Step 2: Add a Subject

• In the "Subject" field include a brief summary of the issue in just a couple words. 

Step 4: Describe the Issue

• In the "Description" field please describe the issue/request in as much detail as you can. Please also include your name and/or students name, the school and room number, day and times that would work best for a technician to work on the issue.