Many iPad related issues can be solved by following this simple procedure.
1. Press and hold the Home Button (round button on the front) and the Power Button (on the top right corner)
2. Hold until the screen goes black
3. When the Apple logo appears release the buttons.
If you have tried this and the issue didn't resolve contact Technology at 15000 or Submit a ticket. It would be helpful to communicate you did a hard restart.
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